Terms and Conditions of Trade

These are the terms on which Rydges Wholesale Foods supplies goods to your business. They apply to every order you place with us, however you place it — on this site, by phone, by email, on WhatsApp or in a conversation with our ordering assistant.

By opening an account, or by placing an order on an existing account, you accept these terms. If your business has a signed supply agreement with us, that agreement prevails wherever it differs from what is written here.

Accounts are opened for businesses, not for consumers. We may ask for your ABN, your entity details and, for a credit account, trade references and a director’s guarantee.

We may approve, decline or limit an account at our discretion, and we may ask for further information before deciding. Until an account is approved for credit it operates as a cash account: goods are paid for at or before delivery.

You must tell us if your business details change — the entity, the directors, the delivery address or the people authorised to order on your account. Orders placed by anyone using your account are treated as authorised by you until you tell us otherwise.

An order is an offer to buy. It is accepted when we confirm it, not when you send it. We may decline an order, or part of one, where stock is short, where the account is on hold, or where the delivery falls outside our runs.

Our published cut-off time and delivery days apply. Orders received after the cut-off are treated as received on the next trading day. Some lines need longer notice than others and the notice required is shown against the line when you order.

Delivery times are estimates. We will tell you as soon as we can if an order will be late or short, but we are not liable for loss caused by a late or incomplete delivery beyond re-supplying or crediting the goods concerned.

You must provide safe access for delivery and someone to receive the goods. Where you ask us to leave goods unattended, they are at your risk from the moment they are left.

Prices are those in force on the day the order is accepted, and they can move — fresh produce and meat in particular are priced to market. The price on your confirmation is the price you pay.

Unless we say otherwise, prices are quoted excluding GST, and GST is shown separately on your invoice. Prices are in Australian dollars.

Where goods are sold by weight, we invoice the weight actually supplied. A catch-weight line may differ slightly from the quantity ordered.

Cash accounts are payable at or before delivery. Credit accounts are payable within the terms shown on your invoice, from the date of that invoice.

We may suspend supply, or reduce or withdraw credit, where an account is beyond its terms or its limit. We will tell you before we do.

You may not withhold payment of an invoice because of a dispute about another one. If you dispute an invoice, tell us within seven days and pay the undisputed balance in the meantime.

We may charge our reasonable costs of recovering an overdue amount, including collection and legal costs.

Risk in the goods passes to you on delivery. Title stays with us until we have been paid in full for them.

Until title passes you hold the goods as our bailee, and we may enter premises where they are kept to recover them if the account is not paid. These terms create a security interest for the purposes of the Personal Property Securities Act 2009 (Cth).

Check your delivery against the docket when it arrives. Tell us about a shortage, a wrong item or visible damage on the day of delivery, and about a quality problem with a perishable line within twenty-four hours — after that we cannot tell what happened to the goods after they left us.

We do not accept returns of chilled, frozen or fresh goods that have left our cold chain, except where the goods were not what you ordered or were not of acceptable quality when delivered.

Where a claim is accepted, our liability is limited to replacing the goods or crediting your account for them, at our option. Nothing in these terms excludes any right you have under the Australian Consumer Law that cannot lawfully be excluded.

We supply under our own food safety program and deliver at the temperatures the goods require. Once delivered, storage and handling are yours: keeping the cold chain, rotating stock and observing use-by dates.

We cannot accept a claim about a perishable line that has been stored outside the conditions marked on it.

Where an account is opened for a company or a trust, we may require the directors or trustees to guarantee it personally. A guarantee given with your application covers all amounts owing on the account, including amounts owing after the guarantor leaves the business, until the guarantee is released in writing.

We collect your business and contact details to open and run your account, take your orders, deliver and invoice them, and to tell you about products and offers. We handle personal information in accordance with the Privacy Act 1988 (Cth).

For a credit application we may exchange information with credit reporting bodies and with the trade references you give us. You can ask us for the information we hold about you, and ask us to correct it.

We do not sell your information. We share it with the people who help us deliver and invoice your orders, and with no one else unless the law requires it.

We may change these terms. The version in force is the one published on this page, and the version you accepted is recorded against your application. Where a change materially affects you we will tell you before it takes effect.

These terms are governed by the law of Queensland, Australia.